Reviews from our customers
Below is a small selection of the fabulous reviews and testimonials left by our customers.
Click the + sign beside the reviews to read them in full.
“From start to finish the customer service was excellent. Mike and his team were very informative and took the time to answer all our queries. Everything went like clockwork, which made the installation straight forward. I would definitely recommend fireplace world for anyone considering installing or upgrading.”
5 Star Review by John Brawn via Google+
“Excellent service from Mike and all the staff at fireplace world. They were very helpful and we really appreciated the time that they took to help us come to a decision. We absolutely love our new stove!!”
5 Star Review by Pamela Morgan via Google+
“We were pleasantly surprised by the choice of fireplaces. The quality was excellent, something for everyone. The service we received from Mike was outstanding from start to finish – he was so helpful. Our fireplace was delivered and installed with great professionalism and they even took away our broken one. Would we recommend – a big resounding YES”
5 Star Review by Margaret McAuley via Google+
“Excellent company to deal with. Service was first class from Mike and his team. Nothing was too much trouble. Absolutely love our new fire.”
5 Star Review by Linda Craig via Google+
“I am absolutely in love with my new fireplace! Mike and his team were fantastic from start to finish. The showroom is deceptively large with lots of beautiful choice. Mike was very patient with my husband and I and great with our two kids while we made our choice.
The two fitters were lovely guys. Taking a moment to speak to my 2 year old son who desperately wanted in on the action, even bringing his own tools to the job! The guys had it’s installed within 2 hours and left it as tidy as they could. They provided a clear explanation of how to work the fire and were happy to answer my questions.
Overall, an excellent service with stunning results. I could not be happier and my lounge has never looked so good. Thank you.”
5 Star Review by Elaine Paterson via Facebook
“A breath of fresh air in service delivery, professionalism with an excellent customer service approach throughout… special thanks and praise to the fitters… above and beyond in dealing with a previous ‘cowboy’ installation, providing reassurance, peace of mind, in a very pleasant, cheerful yet professional manner… thanks guys!”
5 Star Review by David Mould Google+
“Great showroom, beautiful fireplace and fire purchased (I still get a thrill every time I look at them). The service is excellent. Mike and his team have customer care down to a fine art. I have used this company and team several times over the years and highly recommend them. They are extremely helpful , professional and reliable.”
5 Star Review by Liz Kane via Google+
“We’ve used fireplace world several times over the years and each time the service received from Mike and colleagues has been exceptional. Recently had extension built and Mike has been involved from the start providing advice to architect/builders resulting in stress free delivery and installation of wood burner which was the main focal point of the build. Mike took the time to invite us in to the showroom and demonstrate how to set up the fire stage by stage and get the most efficiency from our wood burner by actually lighting up an in store fire, he’s since been a tremendous support with invaluable info and technical advice. Superb customer service during and after installation. Thank you so much”
5 Star Review by Linda Watt via Google+
“After visiting many showrooms,doing lots of homework we decided to go with Fireplace World. From the minute we went into showroom Mike and his team were magnificent. Mike visited our property, gave us great advice and we decided to move from gas to a Charnwood wood burner, House has never been as warm. The fitting team arrived on time to our surprise as weather was terrible snow etc did not think roof access would be possible. These guys did not mess about, old fireplace out brickwork done stove fitted in less than than 6hrs, everything rubble, old fireplace all cleared away well done guys. Now waiting on prices for our next room revamp..and new stove.”
5 Star Review by Diane Frame via Facebook
“Great experience buying our wood burning stove at Fireplace World in Bothwell. Good advice from Mike and his team. Service was excellent and they kept in touch throughout. The fitting was expert and no mess. After service from Mike who came and spent time showing us how to light it and the freebies too were appreciated. We love our Swedish wood burning stove. So hot !”
5 Star Review by Janette Ralton via Google+
“Can highly recommend Mike and his team. Had an issue with a Dimplex Fire, Mike went above and beyond to have this fixed free of charge before Christmas. Great customer service.”
5 Star Review by Sandy Anderson via Google+
“My son’s fireplace was installed today, by 2 very pleasant and efficient young men. They were very tidy and unobtrusive.
We visited the showroom a few weeks ago, and Mike was very knowledgable and helpful. There was no pressure to buy, and we were able to wander around at our leisure.
Overall I was delighted with the courteous service we received from start to finish.”
5 Star Review by Margaret R via Yell.com
“Helpful, knowledgeable point of sale staff to guide your purchase decision – very relaxed, no pressure. Fitters were very pleasant and extremely efficient and professional. First rate experience all round!”
5 Star Review by S Macneill via Google+
“I am absolutely over the moon with my two new fireplaces. Everyone from the showroom advisor to the fitters were a pleasure to deal with. One of the fires required knocking through the wall to open up the old chimney and the guys done an excellent job clearing up. If I ever needed another fire, I wouldn’t go anywhere else”
5 Star Review by Lesley Stewart via Facebook
“I bought a beautiful fire from fireplace world ten years ago.the team came out removed my old fire and had my new one installed within a day,ive loved it ever since.I thought I should get it serviced as winter is almost here.I had a nightmare trying to get a gas engineer to turn up so after being let down by four of them I phoned fireplace world to see if they could help.I spoke to Mike Myddleton who was so helpful.He sorted everything for me including getting me new coals and even delivering them to my house.I couldn’t believe how professional and kind Mike was,i can’t thank them enough.when this fire finally gives up as nothing lasts forever I will be straight back to fireplace world for my next one.well done mike and the team and thanks again.”
5 Star Review by Helen M via Yell.com
“Have to give Mike and his team 5* here for service, professionalism, knowledge and the personal touch. They give you an honest opinion on what’s right for you and spend time making sure it’s the choice you want. There is no hard sell. Cannot recommend them enough for affordable prices and service. Little things matter and these guys make that happen.”
5 Star Review by Dave Murray via Facebook
“Amazing service from this company, from initial meet felt very looked after, nothing was a problem, great ideas and amazing service not to mention the quality of workmanship. coming from a very fussy customer everyone that has seen the fireplace has commented on what a focal point it is. Thanks very much from a very satisfied customer”
5 Star Review by George McBride via Google+
“Our plasterer caused plaster to stain our newly installed limestone fireplace. I called Patrick at Fireplace World for advice in how to clean it. Nearly every website said it would be impossible to clean. He gave me some advice and told me to call him back and let him know if it worked. It didn’t. I was beginning to think we’d need to replace the stone.
Patrick said he’d call out and see what he could do. He stuck to his promise and spent around 45 mins cleaning and sanding it until he achieved success.
Fireplace World and Patrick in particular were under no obligation to try and help me. In fact they could have told me it would need replaced. However, I could hardly have asked for a better aftercare service. It’s really appreciated hence me taking to this site to give such positive feedback.”
5 Star Review by Brian Cassidy via Google+
“Exceptional customer service from company owner, his sales staff and installers, all of whom follow the ethos of customer satisfaction. Follow up service from Mike the owner was much appreciated. We were recommended to this company by a close friend and wouldn’t hesitate in recommending them to others.”
5 Star Review by John C via Google+
“Can’t speak highly enough of Mike & his team, love my new fire!! Existing marble fireplace had to be removed & dismantled to create a bigger space, including cutting the back panel, all done with no mess & not even a bit of wall paint to touch up – truly amazing!!! Couldn’t be happier, will be recommending to friends and family.”
5 Star Review by Elaine Stewart via Google+
“My extended family and myself have been buying fireplaces from Mike for more than 16 years and the service is second to none. That’s why we keep going back! If you don’t see what you’re looking for Mike is not short of ideas and will ensure you get the fireplace that is right for you. We love our most recent purchase and can’t thank him enough.”
5 Star Review by Shirley Anne Hampton via Google+
“First class service from start to finish. Over the moon with our Contura 510 log burner, Mike and the team were so knowledgeable and helpful, excellent customer service and the fitters were fantastic too! Thanks so much, Mr and Mrs Anderson”
5 Star Review by Alisdair Anderson via Google+
“We were delighted with the service provided by Mike and his team at the showroom. The fire is a fine product and the fitting team were first class, we have already recommended Fireplace World to friends and family and we would not go anywhere else in future.”
5 Star Review by Thomas Ryan via Google+
“Would give this company 6 stars if available, installation team so professional and super friendly especially with my 2 cocker spaniels under their feet as they worked! Would recommend Fireplace World to anyone looking for a new appliance. Showroom staff extremely knowledgable, and their friendly approach makes you feel confident and at home. Our appliance is fab and looks great in our room. Nothing is too much bother for this team and they go the extra mile to make sure you are satisfied with your purchase, will definitely be recommending this business to anyone looking for a new fire. Thanks guys it’s nice to know there are businesses out there that do put their customers needs first.”
5 Star Review by Lynne Halliday via Google+
“I ordered a Charnwood stove and twin wall flue system from fireplace world. I visited most of the big stove showrooms in central Scotland and found fire place world to be the best. Thanks to Mike and his team for an excellent service.”
5 Star Review by Fraser Wilson via Google+
“Thanks to all the staff for looking after my mum at the weekend. As a birthday treat she got to pick the fireplace she always wanted. Thanks to everyone, your patience and your good humour, the visit to the showroom was the icing on the cake. She was treated like a queen and not only did she love the new fire (which we FINALLY got round to choosing) but I think she has fallen in love with the staff ! “
5 Star Review from Kyle Johnston via Google+
“Quite unique in today’s climate to find a company who genuinely care about their customers. Matt and Mike gave me expert advice, the installation team were efficient and careful.They made meaningful contact afterwards to make sure we were 100% happy. My fireplace has added warmth and value to our home-life and is truly an asset to our property. The best purchase I’ve ever made. Thank you Fireplace World!”
5 Star Review by Calum Ferrie via Google+
“From start to finish 1st class service. So happy with our fireplace. Thanks Mike, who helped us at the showroom, Patrick who came to the house to check sizes and emailed me the drawings. Also thanks to the fitters who did a fantastic job and left the house tidy. Would definitely recommend Fireplace World. Its not too often these days companies give you this type of service, and high standards.”
5 Star Review from Mary Gallagher via Google+
“Mike and his staff were a pleasure to buy from. They restored my faith in tradesmen and were on hand with any questions I needed answered. They provided demonstrations for me, and went above and beyond to ensure we were happy. As well as being the best price on the market, the quality is second to none and Mike even gave my wife a cuddly toy!!”
5 Star Review from Tom Louis Miller via Google+
“Excellent Company. Had a fire from them several years ago and wanted this replaced. Mike came out to look at this and agreed a new fire. We then had a much bigger project in getting our sun room fitted with a new fire, flue, and also the building of a false chimney Brest. The workmen were excellent and clean. I had a wee issue and Mike got this resolved immediately. I also had some extra special after work done for me without any hassle. I would highly recommend this company.”
5 Star Review by Mr Dick via Facebook
Mike and his team provide a first class service, from start to finish. Gave us great advice in the beginning to choosing the best stove for our house, waited patiently while we finished our renovation. After service by Mike has been second to none, coming around to ensure our stove was firing on all cylinders. If you looking for a wood burning fire or gas fire, we couldn’t recommend these guys enough.
5 Star Review from Jason Paynter via Google+
“Fireplace world is a totally professional company and a delight to work with! A magnificent range of fireplaces with a staff who could not be more helpful! A special thanks to Mike Myddelton who couldn’t do enough to assist us in choosing the right fireplace for our home! Thoroughly enjoyed our experience from start to finish! And the end result looks incredible! Thanks again”
5 Star Review by Lawrence Clifford via Google+
“From the minute we walked in the door to getting our fireplace installed the service was first class.
Mike and the rest of the team were only too happy to help.
Will definitely be recommending to friends and family.
Thanks again for all your help.
Chris and Gillian”
5 Star Review by Chris Tobin via Google+
“First class experience, from purchasing our burner to the hard working guys who fitted the burner…. Would highly recommend to all. Thank you, from Karen & Terry.”
5 Star Review by Karen & Terry via Google+
“Having bought 2 Charnwood Cove stoves from Fireplace World, and having sat roasting in front of them for the past few weeks, I can say that my fiancée and I are nothing less than absolutely delighted! Mike and the rest of the team were great throughout the whole process and have helped give us the centrepieces we wanted for our home. Now, off to buy another bag of logs!”
5 Star Review by Iain McAlpine via Google+
“Could not have been more helpful. Bought our last fire and surround from them many years ago and was pleased with the service then. Went to have a look with an idea in mind and came out with something completely different. I am absolutely delighted with the fire, the ease of installation and the aftercare. I cannot recommend them highly enough.”
5 Star Review from E Barclay via Google+
“If you are thinking about going elsewhere – don’t!
I recently had a stove/flue system installed by Fireplace World in addition to the construction of a false chimney breast. Quite a big job and not one that any other company I spoke to were happy to take on in full – most were happy to put the stove in but wanted me to subcontract the construction of the chimney breast.
Mike and his team were friendly, approachable and knowledgeable from start to finish and I couldn’t have asked for more from Hetas registered fitter Craig and his team – I’m a stickler for detail and had done some research on the fire safety aspect in relation to clearances/use of appropriate fireboard etc. but I couldn’t fault them. We’d been warned by other neighbours that our slate roof tiles would probably get damaged due to their delicacy, however the fitters painstakingly ground off all the screws in the tiles to avoid breakages.
2 days and the main job was done followed by plastering of the chimney breast on the 3rd day…. again I couldn’t fault the finish. Craig/Mike even came back out to hang my mirror/give me a stove demonstration. All in all a fabulous job by a trustworthy, reliable company……. “
5 Star Review from June Shaw via Google+
Received outstanding service at Fireplace World. Unfortunately, they weren’t able to supply us with the right size of fire to replace our old one but Mike did his utmost to help us find a supplier who did. Would recommend this company without question.
Review by Jean Neilson
“An excellent company, where a fantastic service, is there minimum standard!
My mother has a remote controlled decorative “flame effect” electric fire, which is now obsolete. She purchased it several years ago with the help of Mike and Patrick at that time. Recently, there had been a problem with the remote control unit. Mum popped in to the shop, and firstly -she was remembered after all those years (which always makes you feel that bit special) and then treated like a member of the family! After having a cup of tea with her, they were able to source and supply a suitable remote control that works with the old fire…. and they wouldn’t take a penny!
Fantastic service guys! Can”t praise you highly enough!”
5 Star Review from Alex MacAllister via Google+
“We should’ve listened to you from the start instead of going it alone and ordering cheap muck from the internet. Thank you for sticking by us and advising us on the year long journey, even when you know there was no sale. Thankfully, we bought from you in the end as we should’ve done from the start. Lesson learned. The stove is brilliant.
Thank you for your advice, friendliness, compassion and warm hearted service AND for your service after installation. Fabulous.
Best Wishes to you.”
5 Star Review from Bracken Farm via Google+
“Superb … the top quality fire, the professionalism and their customer service. The whole family and everyone who comes to our house admire the stunning stove and fireplace which has genuinely transformed our home and how we now enjoy the cold nights. Mike and the team are true gentlemen and total pros from start to finish, from guiding us around the showroom to making the best choice, the careful home survey and their fast, flawless installation. It was such good value we are now looking forward to them putting in another fire and fireplace for us. Can’t wait. Honestly wish we had gone in years ago instead of driving past the showroom so many times.”
5 Star Review by R Kelly via Google+
“We were looking for a bespoke fireplace and boy did Mike and his team deliver and more. After numerous consultations with Mike, he designed our bespoke fireplace (ground to ceiling with built-in fire) and his team were brilliant from start to finish. We got exactly what we looking for and the fireplace takes pride and place in our living room. Mike came to inspect and sign off on completion and being the perfectionist, wasn’t happy with a minor imperfection at the bottom corner of the hearth so got his tools out the car and fixed it there and then. We have since bought our 2nd fire from Mike and wouldn’t go anywhere else.“
5 Star Review from Grant Kidd via Google+
“The wife and I went around what felt like every fireplace showroom in central scotland before we walked into Fireplace World, and it was the only place that ticked every box for us. Large selection, great prices, honest advise and staff that couldn’t do enough to help. We’ve had our fireplace in for just over a week now and everyone that comes around comments on it. The installation team arrived on time and did a great job and even left the place tidy afterwards. Just wish all companies worked like this! Can’t recommend enough. “
5 Star Review from Mark Marshall via Google+
“We received great service from Fireplace World. There was a huge variety of fires on display in the showroom and the staff were very patient going through all the different options and making sure we were happy with the fire we had chosen. A lovely bunch of guys to deal with, we would definitely recommend them.”
5 Star Review from Cathy Lee via Google+
“An excellent, professional service. We went to Mike and team on a recommendation and they didn’t disappoint. We got great advice in the showroom when selecting a stove and surround, whilst the kids got to have a little play and watch TV in a side room! Fitter was absolutely brilliant and we’re delighted with the result. Very competitive price as well. Can’t recommend them highly enough.”
5 Star Review from Nick Kelly via Google+
“Top class service, both in the showroom and by the fitters…Great Result :-)”
5 Star Review from John Macleod via Google+
“Highly professional service throughout all aspects of the selection and installation. Fitters and plasterer were fabulous, really happy with the product and the superb finish. Would happily recommend to anyone, excellent service.”
5 Star Review from Mark via Google+
“Bought our stove last month from Fireplace World it is fabulous, looks great and functions beautifully. The experience from start to finish has been first class. Nothing was a bother and the advice given by Mike was invaluable. I came to the showroom describing the style and colour I wanted and it was interpreted and produced to perfection. I now have a beautiful bespoke fireplace and burner ready for the cold dark nights thanks to all you guys. Superb service many thanks.”
5 Star Review from Marion Forbes via Google+
“Excellent service …had a small problem which was my fault which they are now helping me fix. Very helpful team and they take time to listen and advise.”
5 Star Review from Martyn Smith via Google+
“Excellent Customer Service with 100% customer satisfaction. Helpful staff (especially Mike) who is always on site to give advice. Fireplace World comes with very efficient installers.
The quality of the products are exquisite – you will not be disappointed! Could not recommend this company any higher and I have extremely high standards.
Need a fireplace, look no further.. It’s number one in Scotland!”
5 Star Review from Laura Welsh via Google+
“I visited fireplace world in Bothwell today and found Mike Myddleton and his colleague to be extremely helpful and knowledgeable The gold standard service which they provided was excellent, going the extra mile to assist me. Thank you . This level of service sets Mike and his team head and shoulders above the others.”
5 Star Review from Elizabeth Kennedy via Google+
“Can’t thank Mike enough for his help and guidance. We are delighted with our fabulous Faber gas stove, it certainly makes a statement in our room and we love it. Great company to work with will definitely be recommending to friends and family. “
5 Star Review from Fiona Wilson via Google+
“This is the first fireplace I have bought in the last 10 years. The team at Fireplace World are always friendly, knowledgeable and happy to help. Couldn’t recommend them enough. “
5 Star Review from Graham Jones via Google+
“A big thank you to everyone at Fireplace World for getting my wood burner working again.
Really impressed with the service considering it was an old stove and I never bought it from Fireplace World originally.”
5 Star Review from Scott Coggill Google+
“Mike and his team are superb from start to finish the job was handled with professionalism and friendly attitude. Would highly recommend to anyone.”
5 Star Review from Tom McCulloch via Google+
“We bought a Chesney’s wood burner from here and were delighted by the speed and quality of its installation. Even more impressed when Mike, after the fee was payed following installation, offered to come round and give a ‘masterclass’ on its use. Great service and communication. Would not hesitate to recommend.”
5 Star Review from J McCracken via Google+
“Excellent overall service, product, delivery and installation.
I would definitely recommend anyone to use Fireplace World Bothwell.
Don’t go anywhere else!!“
5 Star Review from Stephen M via Google+
“Excellent customer service and advice. If you are looking for a log burner or multi fuel burner I would definitely give them a visit. Can recommend them enough.”
5 Star Review from Susan Sharp via Google+
“Just had a gas fire fitted today and so pleased with it. The workmanship of the gas fitters is flawless and the customer service from Fireplace World is second to none. If you are looking for a fire, this is the place to go.”
5 Star Review from Pamela Miller via Facebook
“Mike was extremely knowledgeable and gave us lots of key critical information about how to safely and efficiently operate a wood burning stove.
Looking forward to attending the masterclass”
5 Star Review by Christopher Stirling via Facebook
“A thoroughly helpful, professional and efficient service right from the advice given when choosing a fire and fireplace to the installation which was completed with the minimum of fuss and disruption.
I would definitely recommend this company to anyone looking for the right fireplace for their home.”
5 Star Review from Ricky Cullen via Google+
“Amazing staff they went above and beyond to help me today ! I would recommend you give them a try amazing fires, stoves and even garden rooms 🙂 Thanks again guys!”
5 Star review from Lisa Campbell via Facebook
“Excellent Customer Service with 100% customer satisfaction. Helpful staff always on site to advise with very efficient installers.
The quality of the products are exquisite – you will not be disappointed! Could not recommend this company any higher and I have extremely high standards.
Need a fireplace, look no further.. It’s number one in Scotland!”
5 Star review from Laura Welsh via Facebook
“We went to mike at fireplace world last year when we were considering have a wood burner installed. Mike explained everything including coming out our house for sizing and making sure it could go where i wanted it. Fireplace worlds customer service installation and product was first class. We now can’t imagine life without this burner. We would highly recommend you pay them a visit.”
5 Star review from Elizabeth Reynolds via Google +
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