Consumer Terms & Conditions
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER
1.1 includes email and facsimile transmission and ‘you’ and ‘your’ means any person who purchases goods from us.
1.2 Reference in these Terms to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
2. BASIS OF THE SALE
2.1 Any Sales Material are issued solely to provide you with an approximate idea of the Goods they describe. They do not form part of the Contract.
2.2 If any of these Terms are inconsistent with the terms of the Order, the Order shall prevail.
2.3 Any typographical, clerical or other error or omission in our Sales Material or other document or information issued by us shall be subject to correction without any liability on our part.
2.4 Issue you with a Written acceptance of the Order.
3. ORDERS & SPECIFICATIONS
3.1 We reserve the right but are not obliged to survey the site where the Goods are to be installed. We will notify you if we intend to undertake such survey. If following such survey we determine that such site is unsuitable we shall be entitled to cancel your order with no liability to you other than in a refund of any sums you have paid for such Goods (less our reasonable expenses in carrying out such survey) although this does not apply to Bespoke Goods. If the site is unsuitable, in relation to Bespoke Goods we shall use our reasonable endeavours to resell or otherwise dispose of the Goods and refund to you the proceeds of such sale, after deducting reasonable storage and selling costs.
3.2 Subject to clause 7 We operate a policy of continuous product development and improvement and changes in detail may occur between order and delivery.
4. PRICE OF THE GOODS
4.1 The total price quoted for the Goods shall be inclusive of any applicable value added tax at the applicable rate and, where specified, delivery costs.
4.2 Payment for Bespoke Goods must be made in full at the time you place your Order. Payment for all other Goods must be made in full in advance of delivery by cash, cleared funds, credit or debit card.
4.3 Clause 4.2 shall not apply for the period of dispute if you dispute the payment in good faith and let us know promptly after you have received the invoice that you dispute it.
4.4 Delivery of the Order shall be completed at the earlier of when we: 5.1.1 notify you the Goods are ready for collection.
5.1 If you Order multiple Goods we may deliver them in instalments and if so there will be no additional delivery fee incurred.
5.2 and may charge you a reasonable sum to cover expenses and insurance. We shall have no liability to you for such late delivery.
5.3 If you have not taken delivery of the Goods within 30 working days of our notifying you that they are ready for deliver or collection, we may, after giving a reasonable prior notice in writing, resell or otherwise dispose of part of all of the Goods. Our liability to you in such event shall be, at our sole option, to replace such Goods within a reasonable time-scale or refund to you the price at which we sold such Goods after deducting reasonable storage and selling costs.
6. RISK AND PROPERTY
6.1 Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges.
7. RULES REGARDING GOODS UPON DELIVERY
You must examine the Goods on delivery and in any event prior to installation. If there is any defect in the Goods which would be apparent upon inspection and it is not reported to us prior to installation we shall not be liable for any losses (for example re-installation or redecoration) incurred as a result of your failure to inspect the goods and enable us to remedy such defect prior to installation.