FAQs

Which do you think is the best electric fire with the best flame effect.
A.
You really need to come into the showroom to see the live displays rather than pictures in brochures. It is the only way to make a decision on a purchase. We have most of the latest up to date electric fires including truly world-class flame effect electric fires on display.
Do you offer the complete fireplace installation service?
A.

We can offer the full design, manufacture and installation service starting with a free consultation right through to a finished installation which will be ready to decorate.

What is the buying process?
A.

Once you decide to proceed with an order we would only ask for a small deposit. We with the balance being paid on completion to your satisfaction.

How long does it normally take for the installation after we have ordered?
A.

We could normally quote 3-4 weeks. However, in light of current events, 4-6 weeks would be the norm until further notice.

How can we pay for our new fireplace?
A.

We take most of the major credit and debit cards and we can also supply bank details for bank transfers and obviously we still take cash.

How long does the installation normally take?
A.

Most installations can be completed in one day. Some of our designs can be installed only taking the morning or an afternoon. For larger more complex installations it be over a couple of days by arrangement with the client.

Do you supply the framing of the TV media wall within a home for the integration of widescreen electric fires?
A.

Yes we can offer bespoke custom build designs to suit most demands of your media wall for electric fire integration. We also supply the services of electricians, plasterers and tilers as required.

Can we buy the gas fire or electric fire without the installation service?
A.

Absolutely. We will as much or as little as required to help you complete purchase.

Do you supply wood-burning stoves?
A.

At the present time, we do not supply wood-burning stoves.

Do you offer finance?
A.

No.

How far will you travel to deliver or instal a fire or fireplace?
A.

We service east to west including the Central Belt of Scotland, Glasgow City, Greater Glasgow Area, North and South Lanarkshire, Greenock, Falkirk, Cumbernauld, North Ayrshire, South Ayrshire Stirling, Perthshire, Dumfrieshire, West Lothian but NOT Edinburgh city.

Do you sell over the internet?
A.

We ONLY sell selected products see our site for up to day information on the HOME page of the website.

Do gas fires need to be serviced annually?
A.

ALL fires must be serviced annually by a registered gas engineer. The engineers should carry as per manufacturers’ instructions and safety regulations. We would be happy to make recommendations for the gas service. Please contact the office for details.